Welcome to our FAQ page — your go-to resource for answers to the most common questions we receive about our moving tote rental service. Whether you’re planning a residential move, relocating your office, or simply curious about how our service works, this page will have all the information you need. We understand that renting moving totes might be a new experience for many people, so we have compiled detailed answers to help guide you through the process.
On this page, you will find information that covers everything from how to place an order, delivery and pickup logistics, rental periods, and what to expect once your totes arrive. We also address common concerns like how clean the totes are and how many totes you might need based on the size of your home or office. If you’re wondering about pricing, cancellations, rescheduling, or what to do if something comes up mid-move, our FAQ section is here to help.
We know that moving can be stressful, and we aim to make the packing part as simple and sustainable as possible. That’s why our FAQ page also touches on environmental benefits, safety, and how our service compares to using traditional cardboard boxes. Whether you’re renting for the first time or you are a returning customer, you will likely find the answers you need here. If not, we are always happy to assist directly — but chances are, you will find everything you need on our FAQ section.
This section covers everything you need to know about placing and managing your tote rental order. From how to book, change delivery dates, or add more totes, to understanding any additional fees.
This section explains what to expect after you’ve placed your order. From whether you need to be present for delivery or pickup, to understanding payment timing and damage deposits.
This section covers how we get your moving totes to you and back. Learn about our delivery areas, how the process works, what you need to do before pickup, and whether you can schedule specific time windows.
This section helps you navigate what to do while you are using the totes, including how to add more totes or extend your rental if needed. It also covers your responsibilities for cleaning and how to reach us if you have any questions during your rental.
This section explains what to do if a tote gets damaged or goes missing, and outlines your responsibilities during the rental. You’ll also find information on how we handle damage discovered upon delivery. Also whether the totes are weatherproof and safe for outdoor use.
