Welcome to our FAQ page — your go-to resource for answers to the most common questions we receive about our moving tote rental service. Whether you’re planning a residential move, relocating your office, or simply curious about how our service works, this page will have all the information you need. We understand that renting moving totes might be a new experience for many people, so we have compiled detailed answers to help guide you through the process.
On this page, you will find information that covers everything from how to place an order, delivery and pickup logistics, rental periods, and what to expect once your totes arrive. We also address common concerns like how clean the totes are and how many totes you might need based on the size of your home or office. If you’re wondering about pricing, cancellations, rescheduling, or what to do if something comes up mid-move, our FAQ section is here to help.
We know that moving can be stressful, and we aim to make the packing part as simple and sustainable as possible. That’s why our FAQ page also touches on environmental benefits, safety, and how our service compares to using traditional cardboard boxes. Whether you’re renting for the first time or you are a returning customer, you will likely find the answers you need here. If not, we are always happy to assist directly — but chances are, you will find everything you need on our FAQ section.
This section covers everything you need to know about placing and managing your tote rental order. From how to book, change delivery dates, or add more totes, to understanding any additional fees.
You can easily place your order through our website. Simply choose your rental package, select your delivery and pickup dates, and complete your booking online. Once confirmed, you’ll receive a confirmation email with all your order details.
Yes, you can! Just contact us at least 48 hours before your scheduled delivery or pickup. We’ll do our best to accommodate your new dates, depending on availability.
You can request to add on more to your order by following this link.
No, there are no extra charges!
This section explains what to expect after you’ve placed your order. From whether you need to be present for delivery or pickup, to understanding payment timing and damage deposits.
In most cases, yes — we recommend that someone is present to receive or return the totes to ensure they’re delivered and collected safely. As we like to count the totes with you to ensure correct delivery and pick up.
However, if you can’t be there, you can authorize us to leave or collect the totes from a designated safe location (such as a porch, garage). Please note that once the totes are dropped off or picked up without someone present, we can’t be held responsible for any loss or damage. The totes will be solely your responsibility.
Payment is processed when you place your order to secure your booking and delivery date. Any additional charges (like added totes or extended rental time) will be billed separately.
Yes, a refundable damage deposit of $250.00 will be required. This deposit helps cover lost, damaged, or unreturned totes. The full deposit is refunded once all totes are returned in good condition at the end of your rental period.
This section covers how we get your moving totes to you and back. Learn about our delivery areas, how the process works, what you need to do before pickup, and whether you can schedule specific time windows.
We currently deliver within the lower mainland, Fraser Valley- East Burnaby to East Abbotsford including Maple Ridge, White Rock and Delta. If you’re not sure whether we serve your location, just enter your postal code at checkout or contact us — we’ll confirm right away.
Just make sure there’s a clear, accessible space near your entryway for our driver to drop off your totes. If you live in an apartment or condo, please notify your concierge or building management so we can access the building easily.
We offer delivery and pickup within set time windows, at this time we are open most evenings and weekends- this is subject to change.
If you need a more specific time, contact us — we’ll do our best to accommodate your request depending on availability and routing.
This section helps you navigate what to do while you are using the totes, including how to add more totes or extend your rental if needed. It also covers your responsibilities for cleaning and how to reach us if you have any questions during your rental.
Yes you can extend your rental anytime before your scheduled pickup. Just let us know at least 24 hours in advance, and we’ll adjust your return date and any additional fees.
We ask that you give each tote a quick wipe-down and remove all personal items before pickup. Don’t worry — we will handle the deep cleaning and sanitizing after every rental to ensure they are ready for the next customer.
You can reach us anytime by:
Phone: 604-309-7419
Email: info@rolliesecototerentals.ca
Our team is happy to help with extensions, tote additions, or any questions that come up while you’re using our service. You can also check the Rental Agreement form
This section explains what to do if a tote gets damaged or goes missing, and outlines your responsibilities during the rental. You’ll also find information on how we handle damage discovered upon delivery. Also whether the totes are weatherproof and safe for outdoor use.
If you have approved a drop-off or pickup without being home, you are responsible for the totes once they have been delivered or until they are collected. To avoid any issues, we recommend choosing a secure location or being present during delivery and pickup.
Our totes are durable and water-resistant, designed to protect your items from dust, dirt, and light moisture during your move. However, they are not fully waterproof, so we don’t recommend leaving them outdoors or exposed to heavy rain. Please store the totes indoors or in a sheltered area to avoid water damage or mold.
We carefully inspect all totes before every delivery. However, if you notice any damage when your totes arrive, please report it right away — ideally before you start packing. We’ll replace any damaged totes at no cost to you.
